UTX has the Most Experienced and Technically Trained Parts & Service Team

UTX Parts & Service Team - Donny and Alex

Donny Arroyo – Specialty Parts Manager

My philosophy is to help the customer get exactly what they need from me so we can complete the job. I want my customers to have a good feeling that we’re here to help them. I’ve worked here for 23 years and the best part of my job is the variety of things I do and there is always a new challenge. Since specialty parts are made-to- order I really listen to my customers to understand their situation – we talk through the problem so we can solve it with the right part.

Donny’s tip: If you’re changing your transmission you need to update your TCM too – ask me about it.

Alex Santana – Service Manager

“I’ve been in this industry for 31 years!  I’ve worked in tear down, as a builder, a service tech and now as the service department manager. We all have fun and enjoy the work we do and that’s why we produce awesome results.  I want customers to feel satisfied, happy and know that UTX is the place for them. If they have a question for us, we’ll get them an answer! We give our customers the best service and the best price!”

Alex’s tip: If you can pull up codes I can help troubleshoot your issues over the phone.


Genuine and rebuilt Allison parts

  • Aftermarket parts
  • Master distributor for Orscheln
    • T-handle shifters
    • Custom dipsticks
    • Cables – emergency brake, modulator, PTO, push/pull
  • Keypads
  • Master harness repair
  • Air modulators


Offering remove and repair at our facility or yours

  • Remove and replace transmissions
  • In-house service or field service
  • Diagnostics/troubleshooting
  • Service transmission –
    • Change transmission oil, adjust hydraulic units, update TCMs on electronic units
    • Adjust or un-adapt the shifts
  • Specialty lifts for firetrucks and articulated buses
  • Road test
  • Hot Flush system
  • Repair drivelines & U-Joints
  • Replace and adjust PTOs
UTX Warranty

We stand behind all the work we do with our UTX “We’ve Got Your Back” Warranty