Extended Transmission Warranty |
| Question: |
Are the electronic components purchased from Allison Transmission covered by ETC? |
| Answer: |
Yes. |
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| Question: |
Are towing charges to the nearest Allison Transmission authorized service outlet covered by ETC? |
| Answer: |
Yes, if your vehicle is disabled or if towing is necessary to prevent further damage to your transmission. Look in the Allison Sales & Service Locator to
find the nearest Allison Facility. |
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| Question: |
Do I have to return to the selling outlet to obtain service? |
| Answer: |
No, you may select any authorized Allison Transmission service outlet offering vehicle transmission service. Look in the Allison Sales & Service Locator
to find the nearest Allison Facility. |
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| Question: |
How do I pay for this program? |
| Answer: |
You may include the cost with the purchase of your vehicle (with dealer approval), or simply write a check to the authorized Allison Transmission
Distributor or Service Dealer. |
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| Question: |
If I decide to sell or trade-in my vehicle before my coverage expires, can the remaining coverage be transferred to my new transmission? |
| Answer: |
No, the remaining coverage is not transferable to your new transmission. The ETC coverage purchased stays with the transmission...automatically. There is
no need for transfer papers to be filed. |
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| Question: |
If I do not use TranSynd or fluids conforming to TES 295 will my repairs during my ETC period be covered by Allison Transmission? |
| Answer: |
No, not if it is determined that the vehicle has been operating with fluids other than TranSynd fluid or fluid conforming to TES 295. |
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| Question: |
If I take delivery of a new vehicle from an outlet that does not make the coverage available, am I still eligible to purchase the coverage? |
| Answer: |
Yes, contact your nearest authorized Allison Transmission Distributor or Dealer to purchase the plan. Look in the Allison Sales & Service Locator to find
the nearest Allison Facility. |
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| Question: |
Is the support equipment purchased from Allison Transmission for original installations covered by ETC? |
| Answer: |
Yes. |
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| Question: |
When do I purchase the coverage? |
| Answer: |
At the time of vehicle delivery or within 12 months of vehicle delivery. |
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| Question: |
Where can I purchase ETC? |
| Answer: |
From any authorized Allison Transmission Distributor or Dealer. Look in the Allison Sales & Service Locator to find the nearest Allison Facility |
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| Question: |
Will regears be accepted in this program? |
| Answer: |
Yes, as long as they are new Allison transmissions in approved applications. |
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